Frequently Asked Questions

Yes — creating a free account keeps your bookings, invoices and results in one secure place that only you can access. It takes less than a minute to sign up.

At checkout you can pay securely online with Paystack (card, bank transfer, USSD) — or choose “Pay at the laboratory” and pay by cash or POS when you visit.

Yes. Select “Home sample collection” during checkout and enter your address. Our phlebotomist will come to you at the scheduled time (a small service fee may apply in some areas).

Most routine tests are ready the same day. Specialised tests such as cultures may take 48–72 hours. The expected turnaround time is shown on every test page.

Results are published to your patient account dashboard where you can view or download them anytime. You can also collect a printed copy at the laboratory.

Some tests (like fasting blood sugar or lipid profile) require 8–12 hours of fasting — water is fine. Check the test page or ask us on WhatsApp before your appointment.

Currently bookings are tied to your own account. For dependants, book under your account and tell our team at the laboratory — we will note the patient's details on the samples.

Absolutely. Results are encrypted in transit, visible only to you and the laboratory team handling your samples. We never share patient data without consent.